Seasonal Enchantment's mission is to offer affordability amongst all, quality seasonal merchandise. We absolutely LOVE this business and the products we sell.  We strive to find unique items for Christmas, all our Prelit Artifical Christmas Trees and Fiber Optic Christmas Trees and lighted indoor and outdoor ornaments are UL approved. Our line of Halloween is truly captivating, our line for Spring & Summer will transform your backyard or garden into tranquil bliss!  We are assured our products will enhance your home from the inside - out. We offer impeciable service and are always here to assist you with any questions you may have. 

We to, have been customers ourselves, and have been on the receiving end of horrible customer service. So when we started this business, we made a promise to give our customers impeciable customer service and the most stunning products at affordable prices.  We use all our products ourselves before we offer them, if they don't meet our high standards, we WON'T sell them.

You, our customers are the most important thing to us and we will do EVERYTHING we can to completely satisfy you...This is our promise to you.  We welcome your comments & suggestions.
 

If you have a special request or concern please feel free to e-mail us at SeasonalEnchant@aol.com or call us between the hours of 9:30 AM through 4:30 PM Eastern Standard time at 631-478-2462 Monday through Friday. We will be happy to answer any questions you may have.

We at SeasonalEnchantment.com take your privacy as seriously as you do.  To help insure your privacy with up to date encryption technology to keep your personal information as secure as possible.  This includes your billing, credit card and account information, none of this can be read as it travels through our system.

Sales Tax: SeasonalEnchantment.com only collects sales tax on orders shipped within New York State.

Tracking an order: You will receive an e-mail notification with shipping information once your order has shipped.

Pricing errors: Please be advised that due to human error, our site may list incorrect pricing. While we make every effort to ensure these mistakes do not happen, if it does, we will contact you via e-mail immediately before your order has been fulfilled and advise you of the price difference, at which time you have the option to cancel order without any transaction fees.

Description & Color Accuracy:  While we take drastic measures to ensure our website reflects accurate product information & pricing, sometimes an error can appear on the site.  We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolutions and may not always display accurately on your screen.

Payment Methods: Paypal, Mastercard, Visa, American Express & Discover

Cancellation Policy: Once an order has been placed, if you wish to cancel we request you e-mail us immediately at SeasonalEnchant@aol.com, please include your name, address, phone number, e-mail address and information of product ordered. Cancelled orders are subject to a 5% transaction fee if NOT CANCELLED WITHIN 2 business days (Excluding Saturday, Sunday & Holidays) of being placed.

Insurance: We ship exclusively through UPS. Shipping insurance is included in the price of the item.

Delivery Times & Shipping: All orders are processed within 5 business days. Actual shipping time is contingent upon availability of merchandise, credit verification and delivery zone. All our orders ship UPS GROUND. Tracking number will be e-mailed to purchaser.

We will NOT overnight, 2nd or 3rd day any of our merchandise and we DO-NOT SHIP TO THE FOLLOWING:

- Alaska
- Hawaii
-APO/AFO Address
- US Protectorates & Territories

All orders are shipped within 5 business days of receiving your order. All orders ship Monday through Friday (except holidays). No orders are shipped Saturdays or Sundays.  In the event of a delay we will contact you via e-mail or phone, if the delay is due to a backorder, you will be given a choice to remain on backorder, substitute to another item or cancel your order.
 

Return Policy:

NO RETURNS WILL BE ACCEPTED WITHOUT WRITTEN APPROVAL and a valid RA Number (Returned Article) from Seasonal Enchantment. E-mail: SeasonalEnchant@aol.com , with your return request and Seasonal Enchantment will supply you with an RA number and return authorization.
 

Good Returns:

Within 48 hours of receipt of your order, to return a good product, please contact us at SeasonalEnchant@aol.com.

NO RETURNS ON CHRISTMAS MERCHANDISE WILL BE ACCEPTED AFTER DECEMBER 10TH.

Defects:

We ask that you inspect your order within 48 hours of receipt, if there are any obvious defects in your item when you receive it, please contact us immediately via e-mail and we will replace the defective part (or the whole item if necessary, this is up to our disgression) with no charge to you.  Replacement parts will be shipped via the United States Postal Service.

Parts are under warranty for the season of purchase, if you should require a part next season, please e-mail us and we will advise you how to obtain said part, please include your name, address, phone number, e-mail address and product 5 digit model number from our website.

Breakages:

We ask if you see visable damage to the shipping carton upon delivery THAT YOU REFUSE SHIPMENT and advise us via e-mail. 

If you have any breakages in your merchandise and want to return or exchange it you have to contact us within 48 hours of merchandise being in your possession, please e-mail us at SeasonalEnchant@aol.com and include your name, address, phone number, e-mail address and product 5 digit model number from our website.  If you do not contact us about breakages within 48 hours of having the merchandise in your possession, it is possible it broke while in your possession and we are not responsible for this type of breakage or damage.